FAQ

Thank you so much for your support and shopping at Avakato!

 

Any physical store?

  •  Currently, we only offer for online purchases and we do not have any physical store.

 

How to create Avakato account? 

  • These are 2 options as below:

a) Via Avakato online store

  1. Click on the "People icon" at the upper right of the page.
  2. Click on the “Create account”.
  3. Input and confirm the details “First Name”, “Last Name”, “Email”, and “Password”, then click “CREATE”.
  4. Click on the button to prove “Im not robot”, and click “Submit”.
  5. Check your mailbox for the “Customer account activation” email, and click Activation”.
  6. Click on the “View addresses” to input the address for ease shopping.
  7. Click on the “Add a new address” to input the details, and then click on “Add address”.

 b) Via Facebook: 

  1. Click on the "People icon" at the upper right of the page. 
  2. Click on the “Create account”.  
  3. Click on the “Facebook Signup”. 

 

How to purchase? 

  • These are 2 options as below:

a) Continue shopping before checkout:

  1. Select the product, color, size, quantity that you want to purchase and click "Add to cart".  
  2. Click on the "Bag icon" at the upper right of the page for checkout.  
  3. Confirm product details and amend the quantity if needed, then click "Checkout".  
  4. Input and confirm the details of “Contact information” and “Shipping address”, then click “Continue to shipping”.  
  5. Choose and confirm the “Shipping method” and total amount including shipping fee and tax will be calculated, then click “Continue to payment”.  
  6. Input and confirm the details of “Payment” and “Billing address”, then click “Pay now”.  

b) Buy it now to proceed checkout directly:

  1. Select the product, color, size, quantity that you want to purchase and Click “Buy it now”.
  2. Input and confirm the details of “Contact information” and “Shipping address”, then click “Continue to shipping”.
  3. Choose and confirm the “Shipping method” and total amount including shipping fee and tax will be calculated, then click “Continue to payment”.
  4. Input and confirm the details of “Payment” and “Billing address”, then click “Pay now”.

 Please note: 

  1. If you have account with us, you may log in for your ease with your saved address.
  2. You may refer to Shipping Policy and Payments for more details.  
  3. Please ensure correct product/ size/ color/ quantity selected before proceed to check out and made payment. Order confirmation email will be sent to you once your order is placed successfully.   

 

How to made payment?  

You may refer to Payments for more details.

 

Am I choosing the correct size/ color? 

You may refer to the illustration picture, however actual product measurement may vary due to different material quality and measurement method, as well actual product color may vary subject to studio lighting. 

Please note:

  1. Actual product measurement may vary due to different material quality and measurement method and will not be considered defective. 
  2. All product color may vary subject to studio lighting. Actual product color may appear darker or lighter and will not be considered defective. 

 

Customize product? 
We do not offer any customize product at the moment. 

 

Shipping to oversea? 
We are glad that you like our products. However we do not offer delivery services to areas outside of Malaysia. You may refer to Shipping Policy for more details. 
    

  
Returns & Exchanges
You may refer to Returns & Exchanges Policy for more details.


How to contact for more inquiry? 
You may refer to Contact Us for more details.