Returns & Exchanges

5 Days exceptional condition/criteria for Exchange 

Don’t worry and don’t sweat. We offer you to return the product to us for exchange of same product strictly within 5 days from the day you received the parcel for replacement a wrong or defective product sent to you only as a protection for our customers. We do not offer any cash refund on any wrong or defective product. Kindly checks the content of the parcel once deliver to you.  

Kindly ensure your product is return to us for exchange with the following checklist: 

  1. Original condition & tags intact
  2. Original packaging
  3. Unworn/ unwashed/ unaltered / un-ironed and in the same condition that you received it.

Kindly email to hello@avakato.com 

We will reply to your email/ inbox as soon as possible. 

Please note: 

  1. There is No Exchange Or Refund with below restrict exchange condition/ criteria: Unless for replacement a wrong or defective products.

- Exchange for a different product/ color/ size 

- Product with any man-made/human-made damage 

- Exchange for sales/ promotional-priced product 

- Exchange for worn/ washed/ altered/ ironed product 

- Not match/ not suitable/ change of mind/ do not like the product 

  1. We will return the exchange product to you around 20 working days.
  2. Any lateness of informing to return the product for exchange (more than 5 days) will not be entertained and returned product will be returned back to the customers with charge of shipping cost.
  3. Actual product measurement may vary due to different material quality and measurement method and will not be considered defective.
  4. All product color may vary subject to studio lighting. Actual product color may appear darker or lighter and will not be considered defective.  
  5. Any missing parcel will not be borne by Avakato due to third party delivery partner. Avakato recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.